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RPA consists in automating certain recurring, low-value and time-consuming tasks. The benefits for the company are numerous. Here is a summary of how it works and what it is used for…
You run your own company. Like many of your peers, digitalization speaks to you. It’s all you hear. You’ve started this shift, but it’s not an easy ride.
Your problem today is to optimize the way you solicit your teams, because some tasks are very repetitive, are not very rewarding and profitable, take far too much time and therefore always cost the company too much money. You notice that the employees concerned are not available to devote themselves to more stimulating projects.
Mimicking human action
The good news is that part of the solution is at your fingertips… or rather your keyboard. It is called RPA – for Business Process Automation.
“RPA is used to mimic human action on certain highly repetitive and perfectly standardized tasks”, says Youssef Essadik, developer at MIT. He goes on to say : “The basic concept already existed, except that its use required auxiliary software. Today, we can go further, especially if we combine it with artificial intelligence”.
The RPA is now colonizing all areas, from banking to education to communication. We can, for example, deploy it to manage commercial prospecting campaigns by e-mail on our behalf, Process customer claims or perform accounting tasks as RPA excels at copy and paste and other retyping.
“The tasks must take place in the virtual world of our computer [they are not “real” robots, that could work on the production line of a factory for example, editor’s note], according to a procedure that is always the same and can take a lot of time over the course of a day,” says Youssef Essadik.
Economic and reliable
According to the developer, “the bosses will be delighted” by the democratization of this technology. It has several non-negligible advantages.
Saving human and therefore financial resources.”Paying two employees to perform these tasks is more expensive than RPA,” says the developer. He adds : “The goal is not necessarily to reduce the workforce, but to use it differently and to better value human work”.
Time saving (and therefore, there again, money). A robot is faster than a human, it can also work 24/24H. He does not take vacations or breaks. The RPA would free up 15 to 30% of employees’ time devoted to these tasks… Who could say better ?
Reliability gains. As we know, error is human…not robotic ! The use of RPA reduces or even eliminates the risk of error. It is also less risky than a software solution.
The accessibility of this technology.”As soon as you know the job, its constraints and objectives, it’s easy”, Youssef Essaddik assures. An RPA solution is simple to put into production, although as always, the time and cost depends on the project.
In addition, the return on investment would be quite rapid.
So many aspects that make RPA an asset for the company of tomorrow and its competitiveness. “Currently, the RPA market is underdeveloped, I would even say little known in Morocco, both on the side of providers and potential customers. There’s a card to play and deals to be made,” notes the young man.
Moroccan, which is lagging behind other countries in terms of robotics, is nevertheless not the only one to have been taken by surprise by the RPA. Currently, the proportion of companies that have adopted RPA would amount to some 10% but is expected to reach 40% in 2020.
A dazzling progression that is confirmed by one of the Gartner reports on the subject : after jumping 63.1% in 2018 to $846 million, the sector’s sales could exceed $1 billion this year ?